Invensys Skelta products are an important part of your business; we understand that you want to sustain the value that they provide and that an effective maintenance and support program is essential. The Invensys Customer FIRST Support Program is designed to protect and extend the value of your Skelta BPM solutions and is committed to high standards of excellence. Through any phase of your application lifecycle, Invensys Skelta Customer FIRST membership gives you the support, services and resources you need to be successful.

Customer FIRST members enjoy the many benefits of a closer collaborative relationship with Invensys. Responsive services, deep expertise, proactive planning, product upgrades and value-added services make Customer FIRST membership an essential part of your business success. The program offers customers the flexibility to choose standardized service offerings from four support tiers, Elite, Premium, Standard or Primary.

In addition to technical support and maintenance, the program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services and training.

Customer FIRST - Our Mission: Your Success!

Key Benefits

• Helps you extract maximum value from your Skelta BPM software
• Helps reduce cost of ownership by minimizing downtime and improving operator productivity
• Provides fast access to product experts to help diagnose and remedy technical issues
• Provides access to product enhancements and new technologies to keep your software and applications current and "state-of-the-art"

Key Capabilities

• Team of experienced, skilled resources to address any customer need with fast, in-depth technical knowledge
• Consistent and reliable support services in multiple industries, technologies, and geographies
• Lifecycle support to provide a roadmap for effective planning, budgeting & control
• Flexibility to select best fit by tier, optional services, and value-add extensions

To know more contact sales@skelta.com