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Business Process Management and Workflow Tool

Support > Customer FIRST

Wonderware Skelta BPM products are an important part of your business. We understand that you want to sustain the value that they provide and that an effective maintenance and support program is essential. The Customer FIRST Support Program is designed to protect and extend the value of your Wonderware Skelta BPM solution and is committed to high standards of excellence. Through any phase of your application lifecycle, Customer FIRST for Wonderware Skelta BPM membership gives you the support, services and resources you need to be successful.

Customer FIRST members enjoy the many benefits of a closer collaborative relationship with our company. Responsive services, deep expertise, proactive planning, product upgrades and value-added services make Customer FIRST membership an essential part of your business success. The program offers customers the flexibility to choose standardized service offerings from two support tiers: Primary and Premium.

In addition to technical support and maintenance, the program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services and training.

Customer FIRST - Our Mission: Your Success!

Resources Resources
pdfCustomer FIRST for Wonderware Skelta BPM Program Guide

Customer Speak
Customer Speak
Duration: Approx 5 Mins.

Key Benefits Key Benefits

  • Helps you extract maximum value from your Wonderware Skelta BPM software
  • Helps reduce cost of ownership by minimizing downtime and improving operator productivity
  • Provides fast access to product experts to help diagnose and remedy technical issues
  • Provides access to product enhancements and new technologies to keep your software and applications current and "state-of-the-art"

Key Capabilities Key Capabilities

  • Team of experienced, skilled resources to address any customer need with fast, in-depth technical knowledge
  • Consistent and reliable support services in multiple industries, technologies, and geographies
  • Lifecycle support to provide a roadmap for effective planning, budgeting & control
  • Flexibility to select best fit by tier, optional services, and value-add extensions

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