Wonderware Skelta BPM Solution Framework

Solutions > Business Process Management Solution for BPO

Wonderware Skelta BPM offers a comprehensive BPO solution to address industry specific needs:

  • Adherence to SLAs
  • Lighter operational footprint
  • Low cost of operations to remain competitive
  • Adherence to timelines
  • Simplified training modules and risk minimization

Nasscom, a premier organisation that represents and sets the tone for public policy for the Indian software industry, has pointed out that operational experience is the next frontier in outsourcing and suggests that there is potential for BPOs to reduce costs by 20 to 30% through operational excellence. Low cost of operations results in offering quality services at lower prices.*

Wonderware Skelta BPM’s solution for the BPO industry allows for higher risk deals deliver quality work; achieve operational excellence through better SLA management capabilities and complete visibility into processes.

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Key Highlights:

Accounts Advanced Queue Management

  • Accelerated productivity with Dynamic Queue allocation
  • Automatic, semi-automatic and manual modes of task dispatch
  • In built support for common task dispatch patterns such as FIFO, LIFO and round robin
  • In built support for custom dispatch patterns
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Skelta BPM AccountsCalendars

  • Multi level calendars for managing resource availability
  • Use of alternate resources in case of unavailability
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Automated Process Designer

  • Enables creation and execution of complex processes.
  • Enables rapid and continuous process deployment and change
  • Easy and intuitive in a web-based environment
  • Human centric workflows with more than 50 out- of-the-box workflow activities.
  • Enables customized workflows for people centric processes
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Skelta BPM AccountsComprehensive Reporting

  • Process based reports available
  • Configurable KPI reports
  • Performance reporting on:
    • Business Lines
      • Cost, Revenue P&L
    • Team Performance
    • Quantitative / Qualitative Turn Around Times (TAT) for individuals
    • Effective agent work time logging
    • Performance deviation reports at all levels
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Accounts Integrated Utility Applications

  • Leave requests
  • Task reminders
  • Transportation requisitions
  • Activity logs
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Skelta BPM AccountsMetrics Management

  • Configurable reports
  • Readily accessible dashboards for volume and efficiency metrics
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The BPO industry is becoming savvy to the importance of innovation as a means to improve efficiencies.

Wonderware Skelta BPM is a pure play BPM system for the BPO industry and is helping several BPO customers to discover process gaps, design, deploy and effectively manage processes and resources and realise rapid return on investment.

space Incident Management for IT Services Provider
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*CIOL Voice&Data voicendata.ciol.com