Administration
Scenario: Travel Booking
Manual process
When an employee requests for tickets,
he emails his tour itinerary to Administration.
The claim requires review and approval by both the
employee’s manager and finance department.
The finance consults HR records to verify his eligibility
for travel advance. Flight and hotel bookings are
made for the travel class allowed to the employee.
Issues
Employees who are frequent travelers have
problems with delays in claiming advance and receipt
of tickets. Often, employees are made to wait for
payment and tickets till the last few hours before
their travel. There are cases where hotel bookings
are not made for the rights dates, especially where
the itinerary undergoes changes.
Automation
Skelta workflows can automate the entire
process to provide a transparent and easy interface
for employees, administration department as well
as process administrators. Employees can login to
check on the status of their travel – the
flight and accommodation details, advance amount
sanctioned and other information. If an employee
is required to modify his itinerary when he has
already commenced his trip, he can make requests
for new bookings online. Skelta’s anytime
access features such as web-interfaces, emails and
SMS allow rescheduling of travel, wherever the employee
might be.
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